Frequently Asked Questions About Glass & Window Services in NYC
​
Got questions about glass repair, window replacement, or our services? Here are answers to the questions we hear most from homeowners and business owners across New York City.
​
General Questions
​
What areas in NYC do you serve?
We serve all five boroughs — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Our shop is based in Brooklyn (2250 E 26th St, Brooklyn, NY 11229), so we have the fastest response times in Brooklyn and Manhattan.
​
Are you licensed and insured?
Yes. Glow Glass & Window Corp is fully licensed and insured. We carry general liability insurance that protects both our clients and our workers on every job.
​
Do you offer free estimates?
Yes, we provide free estimates for all jobs. For most residential work, we can give you an accurate estimate over the phone based on your description and photos. For larger commercial projects, we schedule a free on-site visit.
​
How do I get started?
Call us at (917) 905-4646 or email info@glowglassny.com. Describe your project and we'll provide an estimate and schedule the work.
​
Pricing & Payment
​
How much does glass repair cost?
Costs vary depending on glass type, size, and complexity. A simple single-pane window replacement might be $150-$300, while a custom shower enclosure could be $1,500-$5,000+. We always provide a detailed written estimate before starting work.
​
Do you charge for emergency or after-hours service?
Emergency service rates may differ from standard rates. We provide a clear estimate over the phone before dispatching a technician.
​
What payment methods do you accept?
We accept cash, all major credit cards, debit cards, and checks.
​
Emergency Services
​
Do you offer 24/7 emergency glass repair?
Yes. We provide emergency glass repair service 24 hours a day, 7 days a week, including holidays. Call (917) 905-4646 for immediate assistance.
​
How fast can you respond to an emergency?
For Manhattan and Brooklyn, typical response time is 1-3 hours depending on time of day and traffic. We prioritize true emergencies.
​
Can you replace the glass same-day or just board it up?
In many cases, we carry common glass sizes on our truck and complete the full replacement same-day. For custom or specialty glass, we board up immediately and return with the correct glass within 24-48 hours.
​
Windows & Doors
​
Can you repair just the glass without replacing the whole window?
Yes. In most cases, we can replace just the glass pane while keeping your existing frame. This saves significant money compared to full window replacement.
​
Do you work with co-op and condo boards?
Yes. We work with building management to meet all requirements and can provide the documentation boards typically require.
​
Shower Glass & Mirrors
​
How long does shower glass installation take?
Most installations take 2-4 hours once the glass is fabricated. The full process from measurement to installation typically takes 1-2 weeks.
​
Can you cut mirrors to custom sizes?
Yes. We cut mirrors to any size and shape, with your choice of edge treatment (polished, beveled, etc.).
​
Still have questions? Call us at (917) 905-4646 or email info@glowglassny.com. We're happy to help!