This Privacy Policy describes how Glow Glass & Window Corp (“Glow Glass NY,” “we,” “us”) collects, uses, and protects information when you visit https://www.glowglassny.com or request services from us. We are committed to keeping personal information secure and using it only for the purposes described here.
Information we collect
We collect information in two ways: directly when you give it to us (filling out a request form, calling us, or emailing us) and automatically when you visit our website (cookies, analytics, and server logs).
Information you provide
- Name and contact information (phone, email, address)
- Service request details (photos, descriptions, location)
- Payment information (processed by our third-party payment processor)
Information collected automatically
- Browser type and device information
- Pages viewed and time spent on the site
- Referring URL
- IP address (anonymized in analytics)
How we use information
- To respond to your service requests and provide estimates
- To schedule and complete glass repair or installation work
- To send invoices and process payments
- To improve our website and services
- To comply with legal obligations (taxes, licensing, insurance documentation)
Cookies and analytics
We use Google Tag Manager (container GTM-WMWZWVWC) and Google Analytics 4 to understand how visitors use our site. Analytics data is anonymized at the IP level and is not used to identify individual visitors. We also use Google Ads conversion tracking when visitors arrive from one of our paid campaigns. You can opt out of analytics tracking using standard browser controls or the Google Analytics opt-out browser add-on.
Information sharing
We do not sell personal information. We share information only with service providers who help us operate the business — Jobber (our service-request and CRM platform), Google (analytics and advertising), and our payment processor. Each of these providers handles data under their own privacy policies and contractual data-protection obligations.
Data retention
We retain customer records (job history, invoices, photos) for as long as needed to provide warranty service and meet legal record-keeping obligations — typically seven years for financial records. Marketing analytics data is retained per Google’s standard policies (typically 14 months for event data).
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@glowglassny.com. We respond to verified requests within 30 days.
Security
We use industry-standard security measures to protect personal information — encrypted connections (HTTPS) on our website, access controls on customer records, and secure payment processing through PCI-compliant providers. No method of transmission over the internet is 100 % secure, but we take reasonable measures to protect your data.
Children
Our services are directed to property owners and businesses, not children. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy periodically. The “Last updated” date at the top reflects the most recent change. Material changes will be highlighted on this page for 30 days.